Terms & Condition

Mt. Olive Auto Transport Terms and Conditions!

Please sign your name to the best of your ability. Dots and smileys are not signatures. You can also use your initials. 

Agreement: Client understands that by providing pickup and delivery addresses of the vehicle(s) is hiring the services of Mt. Olive Auto Transport, LLC (hereinafter referred to as Mt. Olive), a federally licensed and bonded transportation brokerage firm (MC# 89327 Dot# 3123592), to arrange the shipment of Client's vehicle(s) with a federally licensed and insured Carrier (hereinafter referred to as 'Carrier'). Client is the registered legal owner of the vehicle(s) and has the authority to enter into this Agreement or has been duly authorized by the legal owner of the vehicle(s) to enter into this Agreement. Submitted in writing. .

Client understands and agrees to make themselves and/or Client's designated agent(s) (hereinafter referred to as "Agent") available at all times necessary through phone calls, text messages or email provided to Mt. for any transport related issues until delivery of vehicle is completed.

Payment: Client also understands that by submitting credit card information is giving Mt. the authority to charge any and all fees associated with transportation services provided by Mt. Olive . A non-refundable deposit of $75.00 will be due at the time of placing the order. The remaining brokers fee will be charged when the carrier picks up your vehicle. The carrier's Pay is upon delivery in Cash, money order or Certified Funds. Unless prior arrangements have been made.

Upon client placing the order and submitting credit card information client understands the following:

 Mt. Olive will charge the credit card a non-refundable deposit of $75.00. Keep the last four digits of credit card on client’s record. 

1. If this order is canceled by the client after we post the vehicle, there will be a posting fee of $75.00(per vehicle listed). Clients must submit in writing via email or text, the reason they are canceling. If client cancel and want us to repost there will be a $50.00 charge. Payable upfront.  

2. If the carrier cancels for whatever reason ie..mechanical issues or delays. There will be no charges. Your vehicle listing will be placed back on the schedule.

3. If your vehicle is listed on the schedule with another broker and you cancel with Mt. Olive, there will be a fee of $75.00.

4. Client understands that if they cancel this order once it’s dispatched , there will be a dry run fee of $100.00 per vehicle listed. This also applies If the carrier gets to the pickup location and the car or client is not available.

5. Client understands that if a carrier cannot get to the pick up or delivery location, due to the truck being unable to maneuver its trailer in a residential area, the client will bring said vehicle to the carrier to the nearest place for a carrier to  load/unload. In the event that the client cannot bring the vehicle to the carrier and they cancel due to personal issues and/or inability to bring the vehicle to said location, there will be a $75.00 cancellation fee.

6. Client agrees that they will not dispute any charges with their credit card company associated with the cost of their transportation.

7. FMCSA only permits up to 100lbs in the trunk of a vehicle. Mt. Olive and Carrier will not be held responsible for any damage to, loss of caused by items left in Client's vehicle during transport.

8. Clients must prepare vehicles for transport by providing any and all keys, disarming and providing necessary remotes for any alarm systems, and removing or retracting all antennas, loose items and/or protruding accessories from the vehicle. No electronic equipment, valuables, plants, live pets, alcohol, drugs, cleaning sprays or firearms may be left in the vehicle.

Furthermore, by your signature you have read and completely understands the following:

Once a carrier is assigned to transport your vehicle(s), Client will be given the projected dates of pickup and delivery as well as the Carrier’s name and direct phone number. Any dates given by Mt. Olive are Carrier's computations only and are provided solely to assist the Client and Carrier in the arrangement of their schedules. Dates provided for pick up or delivery are never guaranteed, as certain conditions can alter a Carrier's schedule ( i.e. weather and road conditions, scheduling or mechanical issues, a late customer, etc.).

Clients may never hold Mt. Olive liable for costs incurred as the result of any delays, including (but not limited to) any car rental fees or accommodation fees and/or storage fees incurred by Client.

The total price for the transportation is factored using numerous pieces of information including (but not limited to) the size and/or weight of the vehicle(s).

Misrepresentation to Mt. Olive of vehicle(s) size, weight and/or any modifications may result in additional fees and/or cancellation of the order. Modifications include (but are not limited to): extended cab, crew cab, long bed, diesel, 4x4, dually, side steps, flip top conversion vans, extended length cargo vans, oversized (non-stock) tires and/or rims, lift kits, roof /ladder racks, lowered, ground effects, spoilers, fog lights, tool boxes, etc...

Mt. Olive will not charge the brokers fee until the Client's vehicle (s) is picked up. Upon releasing vehicle(s) to the Carrier selected, Client accepts the services from Mt to be satisfactory and complete. Any service fees or deposits unpaid by the time of delivery will be added to the remaining balance and either collected by Carrier on delivery or charged on the credit card provided in this agreement plus a convenience fee of 5% before the vehicle(s) will be released at delivery. All deposits and service fees are final and non-refundable.

Vehicle(s) is (are) considered in operational condition and must be able to be driven onto and off of Carrier's truck under vehicle's own power at all times during shipment unless clearly noted on Client's order as non-running or inoperable('INOP'). INOP vehicles must roll, steer and brake. If the vehicle does not meet all three of these conditions, additional fees may apply. Vehicles that become non-operational during shipment, for any reason, will be subject to an additional, industry standard, non-operational fee of One Hundred and Fifty Dollars ($150.00). If the vehicle is INOP and Carrier cannot physically reach the pickup or delivery location, a local tow truck may be used to assist in the service at the expense of Client. Also, any Client shipping INOP vehicle(s) may be required to help load or unload at Carrier's discretion. Client agrees and understands that vehicle(s) must be free of cargo as neither Mt. nor Carrier are licensed or insured to handle the transportation of "Household Goods". Damage to, loss of, or fines issued to Carrier resulting from any unauthorized cargo present in vehicle during shipment are the sole responsibility of Client.

It is Client's responsibility to ensure that vehicle(s) is(are) ready to be released to the chosen Carrier by the projected pickup date provided by Client at the time of order placement. Failure to release vehicle(s) for any reason (including but not limited to: storage, auction, port, towing, mechanical, purchase fees, scheduling or personal issues, etc.) may result in cancellation and/or a 'Dry Run' fee. Standard fee for 'Dry-Run' is One Hundred Dollars ($150.00). Clients may elect to reschedule a new Carrier through Mt. (additional fees apply).

Brokers fee are final and non-refundable. Carrier will be in touch with Client or Agent by phone at the numbers provided by Client in order to schedule an appointment for pickup and delivery of vehicle(s). It is Client's sole responsibility to verify that all contact phone numbers and email addresses given to Mt, and consequently the carrier, are correct. In the event Client or Agent is unable to meet Carrier at the appointed time for delivery and/or make payment of balance due, vehicle(s) may be stored in a facility chosen by Carrier at Client's expense. Mt. Olive will not be held responsible for any storage fees. Payments for the balance due to the Carrier (COD) must be made upon delivery of vehicle(s) unless other arrangements are made.

All COD payments must be made directly to Carrier in the form of cash, cashier's check payable to Carrier's company name ONLY. A company check may be issued but the client must arrange this type of payment in advance. In the event the client decides to arrange to make full payment with a credit card, the order will be subject to a 3% convenience fee.

Mt. will not be responsible for demurrage at any Port Facilities. Payment for the sea portion MUST be issued by the client BEFORE the vehicle arrives at the port. Failure to do so may cause delays.

This contract is subject to all of the terms and conditions of Carrier's straight bill of lading and any liability exclusions therein. Mt. has no responsibility or liability for any damage to vehicle(s) and/or the contents of said vehicle(s) during transport or at any other time. Client or Agent should under no circumstances release or receive vehicle(s) from a Carrier without an inspection report (Bill of Lading/BOL) regardless of the time of day or weather conditions. Carrier and Client, or Agent, are required to verify, sign and obtain a copy of both pick up and delivery inspection reports. Failure to do so may result in Client's inability to file a damage claim. Carrier's insurance will ONLY process claims for damages due to Carrier's own negligence. Damage must be reported to Mt. within 24 hours of delivery and clearly listed on the BOL and signed by Carrier's driver, no exceptions. In the event there is damage during transport, Client (or designated Agent) must note those damages on the final inspection report, pay the remaining balance stated on the agreement (all monies owed for transport must be paid)

Then contact Carrier's main office as well as Carrier's insurance company. Clients will have to submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier and his insurance company for any resolution to be initiated. Failure to note any damage on the final inspection report releases Carrier of any liability and could result in the inability to process a damage claim. Neither Mt. nor Carrier can be held responsible for damages caused by vandalism, acts of God (hail, fire, sandstorms, flooding, snow, tornadoes, earthquakes, hurricanes, etc.), objects flying from the road or objects falling from the sky during transport.

All Carriers selected by Mt must maintain the required insurance to protect Client’s vehicle(s) during transport. Once vehicle(s) have been dispatched to the selected Carrier, Mt. will email Client a copy of Carrier's Operating Authority along with a copy of the active insurance, as well as, any and all pertinent contact information for Carrier. Copies of Carrier's direct bill of lading must be obtained from the Carrier's driver and/or Carrier's office at the phone numbers provided. Clients have the right and ability to refuse the service of the selected Carrier and to request to be set up with a different Carrier by Mt. Refusal of Carrier must be done in writing.

If Mt. Has to re-schedule the pick up there will a $25.00 rescheduling fee that will be charged in addition to the deposit on the credit card provided. In the event that Carrier is unable to safely access the pickup or delivery addresses given by Client (due to, but not limited to: entrance restrictions, low hanging branches, and/or narrow streets), Client agrees to meet Carrier at a nearby location in order for Carrier to safely perform his service. Inability to meet Carrier at pick up and/or delivery may result in additional fees. Client understands that the vehicle(s) will be driven onto and off the truck at the driver's discretion. Client agrees and understands that these terms and conditions are the only contract between Client and Mt.. This document is binding as it supersedes any and all verbal or written communications.

As such this agreement not be changed or altered by Client or Agent. Mt. reserves the right to change these terms and conditions at any time without previous notice. This agreement shall be governed by and construed in accordance with the laws of the State of Arkansas. The parties further agree that any legal action arising out of this agreement must be filed in a court of jurisdiction within Faulkner County, Arkansas and that Mt's liability is limited to the amount of Mt's service fee only. Client hereby submits to the jurisdiction of such courts and waives any right to jurisdiction in any other location.

****Mt. shall never be responsible for such force majeure events: -Damage not clearly noted on the Bill of Lading (inspection report), regardless of the time of day or weather conditions. -Damage to undercarriage, suspension, brakes, alignment, tuning, exhaust system, electrical system or battery as no evaluation or inspection of the previous condition of such parts is performed before pick up. -Damage to antennas (Mt. strongly suggests retracting or removing of any and all antennas). -Damage to or loss of personal items or non-stock equipment including (but not limited to) audio and/or video systems, GPS equipment, tracking devices, phones and power windows/mirrors. -Fines due to personal items inside the vehicle(s). -Damage caused by objects flying from the road (rock chips, windshields, etc.). -Damage to cloth or vinyl roofs. -Damage caused by leaking fluids during transport, such as motor oil, transmission fluid, battery acid, coolant, anti-freeze fluid, power steering fluid. -Damage to driveways, buildings, walls, doors, gates, garages, yards, trees, plants, sidewalks, fences, awnings mailboxes or nearby vehicles. -Damage caused by Acts of God (hail, fire, sandstorms, flooding, snow, tornadoes, earthquakes, hurricanes, etc.). - Damage caused by acts of a public enemy, acts of terrorism, riots, strikes, labor disputes, fires, explosions, floods, acts or orders of civil or military authorities, or other causes beyond the reasonable control of the party declaring the force majeure events. - Clients should maintain their own insurance for these reasons. If a vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider. By either submitting your order online, sending it by email, Mt. understands you are placing your order and accepts the terms and conditions (in lieu of your signature).