Question 1

What is the cost to transport my vehicle?

Accepted Answer

The cost to transport your vehicle depends on several factors: the vehicle's year, make, and model, the pickup and delivery locations, and whether it's operable or inoperable.

Question 2

How long will it take to transport my vehicle?

Accepted Answer

The time required to transport your vehicle depends on the distance between the pickup and delivery locations. Typically, it takes: 5-14 days from the East to the West Coast, 3-8 days from the East to the Midwest, 3-8 days from the West to the Midwest, and 3-8 days from the South to the North Coast.

Question 3

Is a deposit required?

Accepted Answer

No! We do not collect our brokers fee until your vehicle is picked up and its on the way. You do however need to place your method of payment on file.

Question 4

Can I put items in the car during the transport?

Accepted Answer

Only place items in the trunk
You should pack nothing in the cab of your vehicle. Because the cab has windows, anyone looking in will be able to see what’s inside.
Both front seats and front seat floorboards must be empty and free of any personal items. The backseat must also remain empty. However, we allow this if you get in touch and arrange an all-inclusive rate for any items placed there. Per Department of Transportation (DOT) requirements, we’re not allowed to ship anything outside the vehicle on an open transport trailer. This is possible if you ship with an enclosed auto transport trailer. Items such as transmission or an additional engine can be shipped outside of the vehicle, as long as you crate them. 
If you are shipping a vehicle to or from Hawaii,(https://sgtautotransport.com/autoblog/rules-for-shipping-a-car-to-hawaii) there are no exceptions. You are not allowed to ship any personal items inside the vehicle.   
Some companies do allow you to ship a certain number of items inside your car, but the following limitations tend to apply:
•         Items must be below the height of the window but preferably in the trunk      
•         The total weight of the goods must not exceed 100 pounds.
•         Prohibited items include drugs, alcohol, explosives, firearms, flammable items, or anything illegal.. The carrier will not be responsible for valuable items.

Question 5

Do I need to be there for my car's pickup or delivery?

Accepted Answer

No, you don't need to be there for the pickup or delivery of your car. Our carriers can retrieve or deliver your vehicle from a family member, friend, or neighbor. However, someone must be present to sign the paperwork for both pickup and delivery.

Question 6

Can I transport my vehicle if it’s not running?

Accepted Answer

Yes, you can transport your vehicle even if it's not running. We have carriers equipped with winches to load non-operable vehicles. However, carriers with winches typically charge more due to higher insurance costs and additional weigh station fees. The cost also depends on the vehicle's make and model.

Question 7

What form of payment do you accept ?

Accepted Answer

We accept all major credit cards, Including debit cards. Cash is the form of payment to the driver unless prior arrangements are made.

Question 8

Can I track my vehicle's progress?

Accepted Answer

Yes, you can track your vehicle's progress. Call our Logistics Coordinator anytime during the shipping process at 501-358-4982 for a real-time update on your vehicle’s location and estimated arrival time.

Faith