AK/HI Transport

Frequently Asked Questions

 

Q: What do I need to set up my shipment?

• Year, Make & Model of the vehicle
• Vehicle Color
• Vehicle VIN Number
• License Plate Number (If available)

 

Q: How long will it take to ship my car?

Transit times vary depending on the origin and destination of your shipment can take between 10 to 21 days

 

Q: Can I track the progress of my shipment online?

Yes. Online tracking is available to you 24 hours a day and is updated in real-time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online anytime.

 

Q: Can I have anything inside my vehicle when shipping?

No. The vehicle must be clean and free of any items that does not pertain to the vehicle. 

 

Q: How do I pay for my shipment?

We accept Visa, Master Card, American Express, Discover, (a convienience fee of 5%) will be added to the total cost if you choose this option.  Money orders, & certified checks are accepted. Payment must be made in full prior to the pick up of your vehicle. We do not accepts personal checkes unless they are certified.

 

Q: Are there size restrictions on shipping my vehicle?

The rates provided  apply to a standard size vehicle. A standard size vehicle is defined as any passenger automobile not exceeding 21'6" length x 7' width x 6'5 height. If your vehicle is larger than the standard dimensions, please contact us to receive a rate for your transportation.

 

Q: How much gas can I have in my vehicle?

Less than 1/4 tank - no exceptions. This is a coast guard regulation (#176.905). Please note, we do not offer a ship-phoning service.

 

Q: What is required on the date of my shipment?

• Copy of booking 
• Set of keys
• Picture ID

 

Q: How can I book my shipment?

For your convenience, you can book your shipment securely online anytime. 

Mt. Olive Auto Transport 605 East German Lane, Conway AR 72032 866-574-2531 Lic# 3123592 Dot# 89327